Refund Policy

We stand behind every bottle we send out. If something is not right, please reach out and we will make it right.

When we offer a refund

Refunds are offered only if the product is still in its original packaging and completely unopened. Any seal, safety band or box that has been broken makes the item ineligible for a refund for hygiene reasons.

How to request a refund

Email evrgloskincare@gmail.com within 14 days of receiving your order with your order number and a short note. We will send return instructions. Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.

Processing

Once we receive and inspect the returned item, refunds are processed to your original payment method through Paystack within 5 to 10 business days.

Damaged or incorrect items

If your order arrives damaged or an incorrect item was sent, contact us within 48 hours of delivery with a photo and we will arrange a replacement at no cost to you.